Refund policy

Money-Back Guarantee

We want you to feel good about your order. If mallow isn't right for you, contact us within 60 days (Wormwood) or 90 days (Mallow Amla Superfruit) of delivery and we'll refund your purchase.

How to request a refund

Email support@mallownutrition.com with your order number and a short note. We reply to every message, usually within one business day.

What happens next

• We confirm your request by email and tell you whether anything needs to be returned.
• Once approved, the refund is issued within 5 business days to your original payment method.
• Banks typically post the refund within 5–10 business days after we issue it.

Good to know

• Opened pouches or bottles are covered. You do not need an unopened product to request a refund.
• Original shipping charges, where they applied, are not refunded.
• Return shipping, when a return is requested, is paid by the customer unless the item arrived damaged.
• Refunds are issued to the payer, not to a third party.

Damaged or wrong item

If your order arrives damaged, incomplete or incorrect, email us a photo within 14 days of delivery and we'll put it right at no cost to you.

Cancelling an order

Orders can be cancelled before they ship. Email us as soon as possible and we'll stop it if it hasn't already left the warehouse.

ASYM LLC, 1209 Mountain Road Pl NE, Albuquerque, NM 87110, United States